Return & Refund Policy
We want you happy each and every time you buy from us. Our customers will remain our focus in the future. We will take care of each customer, one at a time, each time we hear from him or her. However if due to some unforeseen situation you are not happy with the product then the following terms apply for a mutually consented resolution of the situation.
We do our best to make sure you never need to use this policy. But still for theory purpose here it is: – If an item you ordered from Taru Ayurveda does not meet your expectations do write to us and we will happily try to assist you.
We are dedicated to Taru Ayurveda to offer you the best quality in our products and our services. We know that mistakes are sometimes made though, and we are here to help remedy those problems.
If you want to cancel order within 24hrs after your purchase, we’ll 100% refund amount back to your same payment method you used while checkout within 2 to 5 working days.
We can’t cancel the placed order after 24hrs, If you want to cancel the order after 24hrs you will have to pay 30% bank payment processing & order cancellation charges from your total order amount. We do not provide any cancellation if the order is for processing and products are received. We don’t provide any refunds for the same. Cancellation amount can be refunded back to payment method you used while checkout.
Our focus is to avoid returns and to learn the root cause because we may ask for pictures of product and packaging to understand the issue and improve our quality to avoid any future possible errors. At the same time, we want your experience with us to be positive and carefree and so we have an easy return policy.
In case if you do not like the product which you received from us, you can send us back the item you have purchased in its original condition and pack within 7 days. We will give 90% refund and rest 10% is payment processing & other misc. charges. But product should be sealed and in an unopened condition.
Returns can be made from your local post office or courier company. Please ensure that you retain the postage receipt and obtain adequate insurance to cover the value of the returned goods. As we cannot accept any liability of items until they have been received by our office.
Refunds are processed within 7 days of receipt of any returns. A refund can only be issued either back into the credit card or debit card or bank account or UPI ID.
During peak periods such as Sales or Festive periods processing refunds may be slightly delayed.
The refunds would be processed, only if the product has tags intact and is in the same condition in which it was delivered to you.
At no point in time, we would issue refunds, more than the product value.
In case of a defect, stain, or wrong product we prefer to return or replace. In case the customer doesn’t want it then below mentioned policy is applicable.
We will not refund the shipping charges paid by you while purchasing the item.
In the case of orders with free shipping, the shipping cost would be deducted from the refund.
We will not refund the GST, customs duties or taxes, if applicable, or paid by you at the time of receiving the goods.
In case of a product return, we will issue a refund once we receive the product back at our office.
Products with Visible Damage / Manufacturing Defect or Wrong Item
We expect the customer must take an unboxing video to avoid any future discrepancies.
In case you have received a product that seems either damaged or is different from what you ordered, the Customer must email us within 48 hours of receipt of the product. Please save all the packing materials along with the product. Once you contact us, we will guide you throughout the process.
We will be shipping a replacement product earliest possible without you paying any extra charges.
In case the ordered product is out of stock then we will allow you to option for either full refund or some waiting time period. In case, you do not feel like buying an alternate, we will refund the entire amount without any deduction.
ACCEPTING PARCEL FROM COURIER
If the outer packing is damaged or tampered with, do verify the quality and quantity of the items with the invoice before accepting the package from the courier agency. In case of any discrepancy, either refuse to accept delivery or accept delivery only after putting a suitable remark on the proof of delivery. Also lodge a proper complaint about the local office of the courier agency, so that we may pursue them.
Handle the product with care, and we recommend you take an unboxing video of the parcel to avoid any future discrepancies.
GUIDELINES FOR VALID RETURN
- The product, if any, should be in its original condition.
- The products must not have been used or damaged;
- Original Tax Invoice to be included with the return.
- Return and exchange postage costs will be at your expense. We encourage you to return your parcel via registered or traceable postal services as all returned parcels remain the responsibility of the purchaser until received by Taru Ayurveda.
If you have any question about our return policies, we’ll do our best to answer them. Please contact us or email us at firstname.lastname@example.org for more information about returns & cancellations.
You can return product at following address :
Email : email@example.com
Taru Ayurveda reserves the right to refuse an exchange or refund if the above return requirements are not complied with.